At Carlota Barrera, we take each customer’s security and privacy seriously. Please find below a detailed explanation of how information is shared with us through carlotabarrera.com. Please note however that the following may not apply to information obtained through other websites or offline. By choosing to visit our website and use the services provided therein, you are thereby accepting the terms and conditions of our Privacy Policy. If you disagree with such terms, we kindly invite you to refrain from visiting or using our website. Carlota Barrera reserves the right to change its Privacy Policy without notice and at any time, and any continued use of our site is an implicit acceptance of said changes. Should you have any questions regarding our Privacy Policy, please do not hesitate to email us at info@carlotabarrera.com.

We may collect the following information:

   •   name
   •   contact information including email address
   •   demographic information such as postcode, preferences and interests
   •   other information relevant to customer surveys and/or offers

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

   •   Internal record keeping.
   •   We may use the information to improve our products and services.
   •   We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
   •   From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We use technologies, such as cookies, to customise content and advertising, to provide social media features and to analyse traffic to the site. We also share information about your use of our site with our trusted social media, advertising and analytics partners.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Payment Terms

You can use any of the payment types listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.

We also take fraud very seriously too, so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer. To better protect our customers when making online payments you may be presented with 3D secure security measures when paying. This is dependent on your bank issuer and may require you to enter a password or get a security code via email or phone.

To add your card details, just login to your account and click on Payment methods. From here, you can add your payment details and save them to your account. When you come to pay for your order, you can select one of your saved payment methods.

If you don't want to save your payment details to your account, you can also enter them when you get to checkout. If there are no payment details saved to your account, you'll be asked to enter them when you click Checkout.

Please note: Some payment methods are subject to a soft credit check.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@carlotabarrera.com

We will not sell, distribute or lease your personal information to third parties. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email: info@carlotabarrera.com

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

CARLOTA BARRERA LTD
Company Registration No: 11685037
info@carlotabarrera.com